Revised November 13, 2026
Effective date: November 13, 2026

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Glocal Services, Inc., doing business as Glocal Institute (“Glocal,” “we,” “us,” or “our”), explains here how we collect, use, and disclose personal information through glocalinstitute.online, our advertising and lead forms, and related inquiries, applications, enrollment activities, and communications.

This policy covers our handling of your information. Services such as Facebook and Instagram also handle information under their own privacy policies. This policy does not replace any separate student notices or permissions required for a particular use or disclosure.

Information you provide

When you ask about a program, submit a website or Meta lead form, book an appointment, or contact us, we collect information such as your name, email address, phone number, program of interest, appointment details, and the contents of your communications.

Applications and enrollment forms may request additional information, including your mailing address, date of birth, education history, identification document copies, Social Security number, and payment-related information. The information requested depends on the form and the relevant enrollment or administrative requirements. We also receive documents you upload and information you provide in conversations with staff. We do not request or collect health or immunization records as part of our application or enrollment process.

Please do not send Social Security numbers, identification documents, health records, or full payment-card details through social media messages, ordinary text messages, or general inquiry forms. Contact the Administrator’s Office for instructions on submitting required sensitive information.

Information collected through technology

Our website is hosted on Wix. Wix and connected website features may collect technical information, such as IP address, device and browser information, pages visited, interaction data, and diagnostic information, and use cookies or similar technologies to operate, secure, and support the website. See the cookie section below.

Phone and message records

We use Quo for phone and text communications, including call recording, voicemail and call transcription, AI-generated summaries, and an AI receptionist. Our phone system provides an AI notice. These features process information such as your phone number, voice, messages, conversation contents, and call details. AI-generated transcripts and summaries may contain errors. Contact us if information from a conversation needs correction.

How we use information

We use personal information to respond to questions; provide program information; schedule appointments; communicate about applications and enrollment; evaluate eligibility and submitted documents; administer educational services and related records; handle payments and financial administration; and provide support.

We also use information to send program updates and promotional communications consistent with your choices and applicable requirements, maintain records of communications and permissions, improve our services, address security issues and disputes, and meet legal or regulatory obligations.

How information is disclosed

Personal information may be available to Glocal personnel who carry out admissions, administration, communications, and other school operations. We use Wix for our website; Meta for Facebook and Instagram lead forms and Messenger; Quo for phone, text, and AI-assisted communications; Slack for internal communications; and email and spreadsheet services. We use Box to store sensitive documents, with access restricted to personnel who need the information for their work. Google Drive remains in use while we phase it out.

We collect Social Security numbers and identification document copies for identification and certification purposes. For these purposes, we may share them with state authorities or certifying agencies, such as NHA. This is the only purpose for which we routinely share these documents and identifiers with outside agencies. They are also stored and processed through our document-storage providers as described in this policy, and may be disclosed if required by law or legal process.

Information submitted through Meta lead forms is provided to us by Meta. Meta separately processes information under its own policies. Use of a Meta service is also subject to that service’s terms and privacy practices.

Payments are processed through PayPal, where you enter your payment details directly. PayPal collects and processes those details under its own privacy statement. Glocal may receive payment-related information, such as payer contact details, the amount, transaction reference, and payment status, for receipts, account administration, refunds, and recordkeeping. PayPal’s privacy statement is available at https://www.paypal.com/us/legalhub/paypal/privacy-full.

We may disclose information when required by law or legal process, to respond to lawful requests, or as reasonably necessary to protect rights, safety, and security. If an actual merger, acquisition, or transfer of our operations involves personal information, that information may be disclosed or transferred subject to applicable law. We may also disclose information when you direct or authorize us to do so.

We do not sell personal information or provide it to other organizations for their own marketing. We do not share mobile information, text-message opt-in information, or consent records with third parties or affiliates for their marketing or promotional purposes. Providers supporting our communications may process this information to deliver services for us.

Communications and your choices

We communicate by phone, text message, email, and Facebook Messenger, through staff responses and automated communications. Quo is our only SMS sending service; Wix forms may collect your communication preferences. Text messages may include responses to inquiries, appointment reminders, application and enrollment updates, and advertising or promotional messages, consistent with the permissions you provide. Marketing text consent is optional and is not a condition of purchase or enrollment. This privacy policy does not itself provide consent to marketing calls or texts.

To stop text messages, reply STOP or contact service@glocalinstitute.online. For help, reply HELP or email us. Message frequency varies, and message and data rates may apply. To stop marketing emails, use the unsubscribe option in the message or contact us. You may also ask us to stop promotional calls or Messenger messages. We may still need to communicate about your application, enrollment, or transactions through an appropriate permitted channel.

Cookies and advertising technologies

Wix and website features use cookies and similar technologies for functions such as security, site operation, and performance. You can manage cookies through your browser settings; blocking some cookies may affect website functionality. Social media services may also use their own tracking technologies when you interact with them.

We currently advertise on Facebook and Instagram. Meta Pixel, Meta Conversions API, Google Analytics, and Google Ads tracking are planned but are not active on our website. We do not upload lead lists to Meta for Custom Audiences. Before activating new analytics or advertising data flows, we will update this policy to describe them and provide appropriate notices and choices.

How long information is retained

Retention depends on the information, its purpose, our relationship with you, and applicable requirements. As a Michigan-licensed proprietary school, we are required under R 390.564(3) to retain grade records and transcripts permanently, and other specified student records, including enrollment, fee-payment, attendance, progress, award, interview, and placement records, for at least three years following graduation. Other requirements or legal holds may require longer retention. For inquiries and other information, we consider the need to respond, administer services, document permissions and preferences, meet legal obligations, and resolve disputes. Deletion requests do not override required retention.

Privacy requests

Contact the Administrator’s Office at service@glocalinstitute.online to request access to, correction of, or deletion of your personal information, to update communication preferences, or to ask questions. Please describe your request and provide enough information for us to locate the relevant records. Do not email a Social Security number or identification document with your initial request.

We may need to verify your identity or authority before acting. We will assess requests under applicable law and our recordkeeping obligations. Access, correction, and deletion may be limited where information must be preserved or disclosure would affect another person’s privacy. Where applicable law gives you additional rights, you may contact us to exercise them.

Security and sensitive information

We store sensitive documents in Box and use governance and access controls to limit access to personnel who need the information for their responsibilities. We also use third-party systems for the activities described in this policy. No method of electronic transmission or storage is completely secure. If you believe information you provided has been accessed or used improperly, contact the Administrator’s Office promptly.

Age eligibility and younger visitors

Enrollment is limited to individuals age 18 or older who have a high school diploma or GED. Our website and recruiting activities are intended for adults seeking postsecondary career education and are not directed to children. Please do not submit an application if you are under 18. If you believe a minor has provided personal information, contact us so we can investigate and take appropriate action, including deletion where appropriate and permitted by law.

Changes and contact information

We may revise this policy when our practices or applicable requirements change. The effective date above identifies the current version. We will provide additional notice or obtain consent when required by applicable law.

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Administrator’s Office
Glocal Services, Inc. DBA Glocal Institute
PO Box 173, Grand Junction, MI 49056
service@glocalinstitute.online | https://glocalinstitute.online